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Frequently Asked Questions

HOW MUCH IS SHIPPING?

    All rates are based on your address and the weight of the order.

    DO YOU OFFER RETURNS?


      No. All sales are final. Please refer to our Refund Policy.

      In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14-30 days of receipt of package.

      Postal Cost Returned: If the courier service returned your items to us please notify us via email info@unicornuniverse.co We will refund the price of the item. UNFORTUNATELY, Shipping cost will be lost. 

      • Fraudulent transactions will be refunded immediately. However, there is a $10 charge for all refunded transactions period. In most cases, shipping costs will be kept in lieu of the $10 charge.

      HOW OFTEN DO YOU RESTOCK?


        We like to stay fully stock. If a shade is out of stock usually its restock within 5-10 business days.

        I PLACED AN ORDER. WHEN WILL MY MERCH ARRIVE?

          The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-4 business days. Please keep in mind that during the holidays, this time may vary. Please refer to our Shipping Policy.

          I PLACED AN PreORDER. WHEN WILL MY MERCH ARRIVE?

            Typically, all PRE ORDERS are processed and shipped between 15 - 30 days. There are cases where PRE ORDERS are shipped sooner. We are always improving our customer service and shipping times.

            HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?

              For customer service inquiries only, please E-mail info@unicornuniverse.co

              I HAVE EMAILED CUSTOMER SERVICE. WHEN SHOULD I EXPECT A RESPONSE?

                We aim to respond to all Emails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.

                ARE YOUR PRODUCTS VEGAN?

                  Yes, ALL of our products are vegan. Unicorn Blood, Unicorn Tears and Unicorn Sweat and our makeup brushes.

                  When Unicorn Universe Beauty was created, we were 1 of 2 companies that had liquid matte lipsticks. Our CEO wanted to stand out after during lots and lots of research she realized NOT even MAC products were vegan. The formula she created is the lightweight, very long lasting liquid lipsticks.

                  Unicorn Blood Ingredients:

                  Isododecane, Hydrogenated Polyisobutene, Trimethylsiloxysilicate, Dimethicone, Cyclopentasiloxane, Cyclotetrasiloxane, Trihydroxystearin, Disteardimonium Hectorite, Propylene Carbonate, Tocopheryl Acetate, Phenoxyethanol, Ethylhexylglycerin [+/- (May Contain):  Mica (CI 77019), Titanium Dioxide (CI 77891), Iron Oxides (CI 77491, CI 77492, CI 77499), Bismuth Oxychloride (CI 77163), Blue 1 Lake (CI 42090), Orange 5 (CI 45370), Orange 5 Lake (CI 45370), Red 6 (CI 15850), Red 7 Lake (CI 15850), Red 21 (CI 45380), Red 21 Lake (CI 45380), Red 22 Lake (CI 45380), Red 27 (CI 45410), Red 27 Lake (CI 45410), Red 28 Lake (CI 45410), Red 30 Lake (CI 73360), Red 33 Lake (CI 17200), Red 36 (CI 12085), Red 40 Lake (CI 16035), Yellow 5 Lake (CI 19140), Yellow 6 Lake (CI 15985), Yellow 10 Lake (CI 47005)]

                  E GIFT CARDS ( ACCESS CARDS)

                    All gift cards are NON reloadable; NOT redeemable for cash;  AND are for 

                    single-use ONLY. 

                    ARE YOU CRUELTY FREE?

                    Yes, we are. We do not test on animals nor do our suppliers.

                      SKINCARE PRODUCTS 

                      YOUR PRODUCTS WORKED FOR MY FRIEND. WILL THEY WORK FOR ME?

                        Everyone's skin is different. Thus, results will vary between individuals. While a specific item may be working for someone else, it may not work for you. 

                        HELP! I HAD/HAVE AN/A ALLERGIC REACTION/NUT ALLERGY.

                          We do have products that do and do not contain ingredients derived from nuts. We are not a nut free facility. If you have ANY reactions WE ASK THAT YOU STOP USING OUR PRODUCTS IMMEDIATELY. 

                          HOW TO AVOID SKIN REACTIONS WHEN USING OUR PRODUCTS (https://www.webmd.com/allergies/cosmetics)

                            1. Look for products with the fewest ingredients. This will lower your chance of a reaction.
                            2. Do a patch test before using any product. Place a small amount on the inside of your elbow and wait 48 hours to 72 hours. If you have redness, swelling, itching, or burning, don't use that product.

                            HOW TO IMMEDIATELY TREAT A REACTION? (https://www.self.com/story/skin-after-allergic-reaction-on-face)

                              1. No matter which kind of reaction you're having, the first thing you should do is stop using the product.
                              2. Wash the product off your face with cold water or use a cold compress to soothe some of that stinging feeling.
                              3. If you're experiencing any symptoms like swelling in the face or eyes, difficulty breathing due to swelling in the throat, or confusion, you should seek immediate medical care, as these could be signs of a life-threatening allergic reaction.
                              4. And if you're not sure what you're dealing with exactly, it's crucial to check in with a dermatologist.
                              5. STOP USING THE PRODUCT.

                               HOW CAN I STOCK YOUR PRODUCTS IN MY STORE/ONLINE SITE?

                                Please email us at Wholesale@unicrornuniverse.co.

                                I HAVE MY OWN BRAND AND WOULD LIKE TO PURCHASE YOUR PRIVATE LABEL PRODUCTS? 

                                  Please email us at Wholesale@unicrornuniverse.co.

                                  Digital Products Refund Policy

                                  Purchase Terms of Agreement

                                  The purchase of digital products, including PDF downloads and online material is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.

                                  Payment + Refund Policy

                                  All transactions for purchase of intangible products, pdf downloads, resource material, and online content are made through payment gateways such as PayPal or Shopify that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.

                                  Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on www.unicornuniverse.co, Unicorn Universe Beauty Master Course site and or any other UUBC affiliated sites are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy.

                                  Unicorn Universe Beauty Co., Unicorn Universe Beauty Master Course, and Unicorn Universe Beauty Wholesale/Private Label reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.

                                  Delivery of Goods and Services

                                  If you do not receive the digital product link upon purchasing, you can immediately contact info@unicornuniverse.co with your transaction/payment details to ensure your product is delivered as soon as possible.